Information A-Z
The actual room rate includes accommodation without meals and the use of the wellness area: outdoor and indoor pools (swimming pool, wellness pool with adventure elements, whirlpool, children's pools), sauna island (infra sauna, Finnish sauna, soft sauna, steam room), and gym.
Our package offers are available with pre-defined service content that always includes half board. The rate of half-board varies from time to time and is specified individually (in the description of the package content) for each package offer.
The prices include VAT, but the tourist tax must be paid separately on the spot:
- its rate is HUF 490 /person/night over 18 years of age.
If you would like to use our hotel voucher, please refer to the voucher number when booking. Reservation can only be made in writing (we cannot accept bookings by phone), and the reservation is only valid if the hotel sent a confirmation about it. We are not able to accept the voucher if its use is not pre-agreed.
At our hotel, in addition to cash payment, it is possible to settle the hotel bill by credit card. Please contact our colleagues for information on other payment options.
Check-in, checkout:
Our rooms are available to our guests from 15.00 on the day of arrival, and until 11.00 on the day of departure. For a surcharge, our hotel provides an opportunity for early check-in and late checkout, depending on availability. Please contact our hotel in connection with the extension before your arrival, pre-registration is not possible. We kindly inform our guests that the kitchen of our hotel is open until 21.00 every day - if you are likely to arrive later, please inform our staff.
In each case, the service provider must be informed in writing. In the case of online booking, if you booked directly on the website of the hotel, cancel your stay by replying to the confirmation you received. If you booked through one of our online partners (booking.com, szallas.hu, szallasvadasz.hu, utazzitthon.hu), cancel your booking on the booking interface of the actual site.
The cancellation policy applies to individual bookings; in the case of groups, events and conferences the terms and conditions of the contract apply.
Standard terms of cancellation and advance payment:
- You can cancel your reservation one day before arrival
- No advance payment is required to confirm your booking
- Valid for all rest periods from 16 March to 20 May (Exception: special weekends, Easter, Pentecost, 1 May)
Services ordered can be cancelled up to 7 days before arrival without having to pay penalty. In case of cancellation within 7 days before arrival, the customer is obliged to pay 50% of the total amount confirmed.
In case of cancellation on the day of arrival, or in case of late arrival or early departure within the confirmed period of stay, the guest is obliged to pay 100% of the confirmed amount for the entire period booked.
No advance payment is required.
- Terms of cancellation and advance payment in the summer season:
During the high season, reservations can be cancelled up to 14 days prior to arrival without having to pay penalty. In case of cancellation within 14 days prior to arrival, the customer is required to pay 50% of the total amount confirmed.
In case of cancellation on the day of arrival, or in case of late arrival or early departure within the confirmed period of stay, the guest is obliged to pay 100% of the confirmed amount for the entire period booked.
No advance payment is required.
- Terms of cancellation and advance payment in the festive season and during holidays:
In case of booking a holiday package, we offer the opportunity to change or cancel the reservation up to 14 days prior to the arrival without having to pay a penalty. In the event of cancellation within 14 days prior to arrival, the guest is required to pay 100% of the amount confirmed for the entire period of reservation. In case of cancellation within 14 days, the amount of the advance payment will not be refunded and the amount cannot be used.
Advance payment: An advance payment is required to confirm your booking. Within 5 working days following the booking, 50% of the total amount has to be paid in advance. In case of cancellation within the no-penalty period, the amount paid in advance will not be refunded but, within 6 months, it can be used for covering other accommodation services, which are subject to availability.
When transferring money, please indicate the guest's name and the reference number of the booking in the message field. The hotel will issue a pro forma invoice of the advance payment, which can be collected at the reception upon arrival.
- Non-refundable rate:
The booking cannot be cancelled or modified free of charge. In case of cancellation or no-show, 100% of the total price will be charged as a penalty payment.
Advance payment: An advance payment is required to confirm the booking. 100% of the total amount is payable within 1 day after the booking. In case of cancellation, the advance payment will not be refunded and the amount cannot be used later. In case of early departure or cancellation on the spot, 100% of the amount confirmed for the entire reserved period is payable.
When transferring any money, please indicate the guest's name and the booking reference number in the message field. The hotel will issue a pro forma invoice of the advance payment, which can be collected at the reception upon arrival.
Medieval feast: If you wish to change your pre-ordered Medieval Feast to half board (due to food intolerance or any other illnesses), you have to inform us until 2.00 pm on the day of the programme; in case of changes made after 2.00 pm we charge HUF 4,000 for adults and HUF 2,500 for children as a cancellation fee.
- Directions to Sümeg:
Sümeg can be found in County Veszprém, in the southwestern corner of the Bakony Hills, in the valley connecting the Keszthely Hills with the Little Plain and the Tapolca Basin, 20 km from Lake Balaton, and approximately 180 km from Budapest. The town is located along Main Road 84, which connects Sopron with Lake Balaton. - GPS:
- latitude: 46 degrees 59 minutes 05 seconds,
- longitude: 17 degrees 16 minutes 52 seconds
We offer our guests free parking facilities in the parking lot situated in front of the hotel, and upon request, our colleagues are ready to provide information on the conditions of the use of the underground car park.
One bed reservation:
In case of one-bed reservation (1 paying person in the room) the 70 percent of the double price is charged.
If you would like to bring your pet with you, please contact our colleagues to get some information about the terms and conditions!
- Extra charge: 7 000 HUF/pet/night – without food supply
- Stay in the hotel only pet vaccinated againts rabies and with health book
- The hotel welcomes only housebroken dog and cat, for a special service fee, in non-carpet rooms designated for that purposein
- You can place maximum two pets per room at the same time
- Food supply and other equipment are not provided for pets, the guest must take care of it
- Pets are allowed only if their behaviour does not interfere with other guests
- The use of a leash on the hotel’s premises is mandatory during walking
- In the hotel’s inner communal areas (restaurant, drinkbar, spa, sauna world, children’s playroom etc.) pets are not allowed for publich health reasons
- In the hotel’s inner garden walking of pet is not allowed
- The owner of the pet must clean the excrement immediately, otherwise, a surcharge will be charged
- The owner of the pet is financially liable for damage caused by pets
Rooms are equipped with individually treatable air-conditioning, you can adjust the temperature grade according to your taste with the Control Panel on the wall. The climate control system will only work if power is on and doors/windows are closed. The public areas of the hotel are air conditioned.
A variety of programs and thematic sessions for kids and adults, please contact our reception for more information.
Sümeg is located in the southwest corner of Bakony, in the Valley linking the Keszthely mountains to the Kisalföld and the Tapolca Basin, 20 km from Lake Balaton, circa 180 km from Budapest, in Veszprém County.
GPS:
-
North latitude 46 degrees 59 minutes East longitude 17 degrees 16 minutes 52
- OTP ATM 8330, Sümeg, Kisfaludy square 1.
- K&H cashless bank branch, 8330, Sümeg, Kossuth street 17.
- Balaton-Highland Savings Bank 8330, Sümeg Kossuth street 17.
Cribs and extra beds will be provided on request. Please contact our reception.
There is a room for disabled guests on the first floor of our Hotel, which is accessible with wheelchair and equipped with shower and handrails, moreover it also has a special toilet. The service and community spaces of the House are available with self-propelled wheelchair or assistance, accessibility is facilitated by elevators and accessible routes.
We prepare the bathrobes in the shelf closet of the rooms for the comfortable use of the wellness area and pools. In case a different size is needed, contact our reception. Used bathrobes can be replaced for a fee of 1 000 HUF/bathrobe/replacement, which amount will be charged to the room. When checking out, please leave the bathrobes in the room.
All bed linen are changed every 3 nights, but daily change is possible on request - please contact our reception.
In case, you want use of the package delivery service, please, contact our colleague at the reception. They are available in connection with the carriage of luggage at your request, in the course of check-in and check out.
It is available in the bedside table next to the bed.
In case you would like to make a booking for your next stay, please contact our reception or visit our website for the latest news and offers, moreover, we offer direct online booking. Book.:www.hotelkapitany.hu
Buffet breakfast for our guests from 7:00 to 10:00 daily in our Museum Restaurant.
Buffet dinner for our guests from 18:00 to 21:00 daily in our Museum Restaurant. Cold buffet: We provide cold buffet based on previous day’s order, free of charge, instead of breakfast. Please, contact the reception at the latest by 20:00 on the day before departure.
Provided free of charge in the open car park of the hotel.
- Please take your keycards with you within the hotel, as proof of being Hotel guests.
- Any person causing damage to equipments and devices of the room is liable for the damages in full financial and moral responsibility.
- Please use the "Do Not Disturb" sign to make sure your stay is undisturbed.
- aperitif pálinka
- pogácsa (Hungarian savoury cake)
- medieval soup
- oven-roasted duck leg (chicken leg for children)
- blood sausage
- whole baked potatoes, corn pone
- homemade cabbage salad
- fruit pie
- white and red wine, sodawater and juice for the children
Museum Restaurant (buffet meals): 7:00–22:00
- Breakfast:7:00–10:00
- Lunch:12.00-15.00
- Dinner:18.00-21.00
- King Saint László Restaurant (a' la carte meals): 7:00–22:00
- Lounge:11.00-23.00
- Room service (drinks): 0.00-24.00
- Fitness:7.00-20.00
- Room service:7.00-22.00
- Wellness & Beauty:7.00-20.00
- Saunas: 8.00-18.00
Guests will be able to use saunas half an hour after opening, and can use them until half an hour prior to closing.
Local and domestic call: 35 Ft/min
Domestic mobile phone call: 75 Ft/min.
International call:400 - 1000 ft/min.
For more information, please contact our reception. In answer to your request, we can provide gadget which is suitable for external and internal communication with operating instructions, for an additional fee.
- Ambulance:104
- Fire Department: 105
- Police:107
- General:112
- Reception desk: 500,501
- Restaurant: 505
- Lounge: 504
- Wellness:514
- Our Lord's Assumption church (Parish church):
- Visitation Church (Franciscan Shrine)
- Reformed and Evangelic Joint Church
Please ask the reception about the times of the masses and worships!
Please note that all hotel rooms are equipped with smoke detectors, which signal the reception in case smoke is detected. If the alarm goes off due to tobacco smoke, an extra 10,000 HUF cost is charged to that room.
Ladies and Gentleman are all welcome to enjoy a wide variety of refreshing and relaxing treatments in the Wellness & Beauty area from 7:00 to 20:00 daily. There are 5 indoor pools in the specially designed terraced pool area, as well as 2 outdoor pools in the internal courtyard with Castle view to serve the relaxation of our guests. The pool complex with a total water surface of 600m2 offers an experience pool, a children's pool and a swimming pool ensuring a mental refreshing experience, recharging and relaxation to our guests.
Appointments at the wellness area reception in person or by phone, call extension 514.
We wish all of our Guests a nice time here! We hope that the spent time will be pleasant and you will return to as satisfied regular guests in the future as well!